Kenya Airways - The Pride of Africa

Contact Information

Company
Kenya Airways - The Pride of Africa
Year Established
1977
Online Social Profiles
Phone Number
+ 254-(0)20-6422000 Safaricom: +254-0711-02-2000 Airtel: +254-0734-10-2000
Location
Kenya Airways Headquarters, Airport North Road, Embakasi, Nairobi, Kenya
P.O. Box: 19002 – 00501 Nairobi , Kenya
Nairobi, Nairobi 00501
Kenya

Company Details

Airline Tickets, Flight Deals, Airline Companies
Honors & Awards
Kenya Airways Technical appointed an Embraer Authorised Service Centre
Kenya Airways wins Africa's Leading Airline-Business Class in the World Travel Awards 2015
Kenya Airways Cargo wins African Cargo Airline of the Year Award 2015
Kenya Airways wins Africa's Leading Airline-Business Class in the World Travel Awards 2014
Kenya Airways among top ten most improved Airlines in the Skytrax World Airline Awards 2014
Kenya Airways wins Best Cargo Airline in Africa Award
Kenya Airways wins International Safety Award 2014
Kenya Airways wins Africa's Leading Airline-Business Class in the World Travel Awards 2013
Kenya Airways wins Air Cargo Excellence Award
Kenya Airways CEO Dr. Titus Naikuni is recognized in the prestigious Airline Strategy Awards
Kenya Airways awarded best international airline- at an awards ceremony held in Harare sponsored by the Association of Zimbabwe Travel Agents (AZTA)

More About Kenya Airways - The Pride of Africa

Brief history about Kenya Airways. Kenya Airways Ltd., more commonly known as Kenya Airways, is the flag carrier of Kenya. The company was founded in 1977, after the dissolution of East African Airways. The carrier's head office is located in Embakasi, Nairobi, with its hub at Jomo Kenyatta International Airport. This is as quoted by wikipedia.

The airline was wholly owned by the Government of Kenya until April 1995, and it was privatised in 1996, becoming the first African flag carrier to successfully do so. Kenya Airways is currently a public-private partnership. The largest shareholder is the Government of Kenya (29.8.%), followed by KLM, which has a 26.73% stake in the company. The rest of the shares are held by private owners; shares are traded on the Nairobi Stock Exchange, the Dar es Salaam Stock Exchange, and the Uganda Securities Exchange.

Kenya Airways is widely considered as one of the leading Sub-Saharan operators;^[10] as of January 2013, the carrier was ranked fourth among the top ten ones that operate in Africa by seat capacity, behind South African Airways, Ethiopian Airlines and EgyptAir.^[11] The airline became a full member of SkyTeam in June 2010, and is also a member of the African Airlines Association since 1977.^[12][13] As of March 2015, the company had 3,986 employees.

More on Kenya Airways Mission & Vission

Our Vision

"Be the Pride of Africa, by inspiring our people and delighting our guests consistently."

Our Purpose

Contributing to the sustainable development of Africa.

Our Goals

• To offer a standard of service that seeks to enhance Guest Experience.

• To offer the Best Value, enabled by deploying Operational Excellence.

Our Brand Promise

"Delightful experience with a caring African touch"

We inspire our people to unleash their potential and provide world class technologies to advance our guests’ quality of life. 

In turn we are able to achieve real progress and create positive impact in our community, Africa and the world.

Our Essence

"Warm, Caring, Friendly, truly African - The Pride of Africa"

Our Values

Safety

• We shall always consider safety as a number one priority, for our People and Guests
  

• KQ strives to meet the highest standards for safety in the workplace and operations.

• We ensure that all our employees and those with whom they work, perform their duties in a safe manner.

Customer First- We shall always anticipate and deliver to the needs of those we serve - our guests 

• Everything we do begins and ends with the customer experience in mind.

• We listen to our customers and deliver ever-increasing value in the markets we serve.

Respect- We shall always show respect to everyone we meet. 

• We respect and value the worth of all people and this crosses the cultures,viewpoints and backgrounds.

• We treat each other with honesty, dignity and sensitivity.

Integrity- We shall always act with integrity.

• All of our actions and decisions should be bound by rock-solid integrity.

• All of us act in the best interest of the company while accepting personal responsibility.
  

Passion- We shall always inspire passion in our people to create quality solutions

• Our enthusiasm and care for the business fuels our dedication for Guest service.

• What we do and how we do it, is important; it is what sets us apart.

Trust- We build trust in our daily relationships

• KQ's culture promotes trust, teamwork and dignity within our diverse workforce.

• Our words and actions are consistent.

Our Organization

Our organization structure comprises of eleven (11) departments each headed by an executive director reporting to the Group Managing Director. The departments are:

• Finance

• Information Systems

• Commercial

• Technical

• Human Resources 

• Flight Operations

• Ground Services

• Marketing

• Fleet Development

• Chief Operating Officer

• Managing Director's Office

Future Outlook

  We continue to focus on profitable expansion of our network through a combination of direct access and alliances with other carriers.

Sustainable improvement in yield will be pursued through a combination of a new revenue management system and better discipline. Management will also place emphasis on greater productivity, costs restraints and reduction in wastage.

Our people are our greatest asset and focus on their development and the way they are both managed an organized out to ensure we attract and retain the best and that they are equipped to serve our customers in line with our being a world class standard airline.